1. Introduction
1p44 takes your privacy and the security of your personal information extremely seriously. This privacy policy explains how we collect, use, store, and protect your personal data when you use the 1p44 website and services.
This policy has been created in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. By using our platform, you consent to the practices described in this privacy policy.
- Data Controller: 1p44 is the data controller for your personal data. We determine why and how your data is processed.
- Transparency: We believe in full transparency. This policy is written in clear, plain language so you can easily understand exactly what happens to your data.
- Regulation: You have control over your own data. You may request access to, correction of, or deletion of your information at any time.
- Update: We regularly review and update this policy. Any changes will be posted on this page, and we will notify you in the case of significant changes.
Important Information
1p44 will never ask for your password, bank PIN, or sensitive financial information via email, phone, or chat. If anyone claims otherwise, it's a scam and should be reported to us immediately.
2. What Information We Collect
1p44 collects various types of information to provide our services and enhance your experience:
Identity Information
Name, date of birth, gender, nationality, and government-issued ID number (NID, passport). This information is required for registration and KYC verification.
Contact Information
Email address, phone number, and postal address. We use this information to communicate with you, send account updates, and provide support.
Financial Information
Payment method details (bKash number, bank account), transaction history, and withdrawal information. Sensitive data is encrypted and stored in compliance with PCI-DSS standards.
Betting Data
Your bets, gaming history, win/loss records, and game preferences. This data helps us comply with regulatory requirements and monitor responsible gaming.
Technical Information
IP address, browser type, device information, operating system, and cookie data. This information is used for security, fraud prevention, and website optimization.
Communication Records
Your conversations with customer support, chat logs, and email correspondence. This helps improve service quality and resolve disputes.
Automatic Data Collection: Certain data is collected automatically when you visit our website — including page views, click patterns, and session duration. This helps us analyse and improve the overall user experience.
Information from Third Parties: From time to time, we may receive information from identity verification services and fraud prevention agencies to protect your account and our platform.
3. How We Use Your Information
1p44 uses your personal information for the following purposes:
- Account Management: To create, maintain, and manage your 1p44 account — including login verification, password resets, and profile updates.
- Service Delivery: To provide access to casino games, sports betting, and other gaming services. To process your bets and pay out winnings.
- Payment Processing: To securely process deposits, withdrawals, and other financial transactions — and to maintain transaction history and provide account statements.
- Verification (KYC/AML): To verify your identity and meet regulatory requirements. To prevent fraud, money laundering, and other illegal activities.
- Contact: To send important account notifications, transaction confirmations, policy changes, and customer support messages.
- Marketing: To send information about promotions, bonus offers, and new games (only if you have given consent). You can opt out of marketing communications at any time.
- Personalisation: To personalize content, game recommendations, and promotions based on your preferences and behavior.
- Security: To detect and prevent suspicious activity, and to protect our platform and users from fraud, hacking, and misuse.
- Responsible Gaming: To identify problematic gambling behavior and provide appropriate intervention. To manage self-exclusion and limit-setting features.
- Legal Obligations: To comply with the law, respond to court orders, and protect legal rights.
- Analytics & Improvement: To analyze user behavior, monitor site performance, and continuously improve our services.
Legal Basis
We process your data on the following lawful bases: (1) contract performance (providing our services), (2) legal obligations (regulatory requirements), (3) legitimate interests (fraud prevention and service improvement), and (4) consent (marketing communications).
4. Information Sharing & Disclosure
1p44 does not sell your personal information. However, we may share data with third parties in certain circumstances:
- Service Providers: We work with trusted third parties who provide services on our behalf, such as payment processors, KYC verification agencies, email services, and cloud hosting. All these providers follow strict confidentiality agreements.
- Game Providers: Casino game providers (such as Evolution and Pragmatic Play) may access your game session data and limited account information in order to deliver gameplay correctly.
- Regulators and Law Enforcement: We may be required to share information with our licensing authority, government agencies, or law enforcement if required by law or requested through lawful legal process.
- Fraud Prevention Agencies: We may share data with specialist fraud prevention services to detect and prevent suspicious or fraudulent activity.
- Business Transfer: If 1p44 is involved in a merger, acquisition, or asset sale, your data may form part of the transferred assets. We will notify you in such circumstances.
- With Your Consent: In all other cases, we will not share your information without your explicit consent.
International Transfers: Your data may be stored and processed on servers outside your country. We ensure that all such transfers are carried out with adequate safeguards and in compliance with applicable data protection laws.
5. Data Security Measures
1p44 employs industry-leading security measures to keep your personal information safe:
- Encryption: We use 256-bit SSL (Secure Socket Layer) encryption on all data transmissions. This is banking-level security that ensures your information is unreadable during transmission.
- Firewall: Advanced firewalls and intrusion detection systems protect our servers from unauthorised access.
- Data Segmentation: Sensitive data (such as passwords and financial information) is stored on separate, highly secured servers with strong encryption.
- Access Control: Only authorized personnel who need your data for their specific roles have limited access.
- Regular Audits: We conduct regular security audits and penetration testing to identify and address vulnerabilities.
- Secure Payments: All payment transactions are processed through PCI-DSS (Payment Card Industry Data Security Standard) compliant processors.
- Two-Factor Authentication: You can enable 2FA on your account for an additional layer of security.
- Incident Response: In the event of a data breach, we have a response plan to minimize impact and notify affected users immediately.
While we strive to maintain the highest level of security, please be aware that no data transmission or storage system on the internet can be guaranteed 100% secure. That said, we continuously work to strengthen our security measures.
6. Cookies & Tracking Technologies
1p44 uses cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: These cookies are essential for the website to function. They remember login sessions, maintain shopping carts, and provide basic services. These cookies cannot be disabled.
- Performance Cookies: Tracks how users navigate the site (most popular pages, common errors). This data is anonymous and helps us improve the site.
- Functionality Cookies: Remembers your preferences (language, currency) and provides personalized features.
- Targeting Cookies: Used to display ads relevant to your interests (only with your consent).
Managing Cookies: You can manage and delete cookies through your browser settings. Please note, however, that disabling cookies may affect the functionality of certain features on our site.
Other Tracking: We also use Google Analytics and similar tools to analyze site traffic. These services have their own privacy policies.
7. Your Data Rights
Under GDPR and other data protection laws, you have the following rights:
- Right of Access: You may request a copy of the data we hold about you. We will provide this information within 30 days.
- Right to Rectification: If your data is inaccurate or incomplete, you can ask us to correct it.
- Right to Erasure (Right to be Forgotten): Under certain circumstances, you can ask us to delete your data. However, we may be obligated to retain some data for legal or regulatory reasons.
- Right to Restrict Processing: You may request that we restrict the processing of your data under certain circumstances.
- Right to Data Portability: You can receive your data in a structured, commonly used format and transfer it to another service.
- Right to Object: You can object to certain types of processing (such as direct marketing).
- Right to Automated Decision-Making: You have the right to opt out of decisions based solely on automated processing.
- Withdrawal of Consent: If processing is based on consent, you can withdraw consent at any time.
To exercise these rights, contact [email protected]. After verifying your identity, we will process your request. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
8. Data Retention Period
We retain your personal data only for as long as necessary:
- Active Account: We retain your data for as long as your account remains active in order to provide our services.
- Closed Account: Even after account closure, we may retain data to meet regulatory requirements (typically 5–7 years). This includes transaction records, KYC documents, and betting history.
- Marketing Data: If you opt out of marketing, we will immediately remove you from our marketing list but will keep a record of your opt-out to prevent future contact.
- Legal Obligations: Where legal proceedings, disputes, or regulatory investigations are ongoing, we will retain relevant data for as long as necessary.
After the retention period ends, we securely delete or anonymize your personal data so it can no longer be linked to you.
9. Children's Privacy
1p44 services are not intended for anyone under the age of 18. We do not knowingly collect personal information from minors. Should we become aware that a child has provided us with personal information, we will promptly delete that data and close the associated account.
If you believe a child has submitted their information to us, please contact [email protected] immediately so we can take the appropriate steps.